SKYPE CUSTOMER SERVICE

6 weeks ago

This is one of my rare off the wall subjects, but I just had to let the world know.
You see I have been using Skype for my business for well over a year now and it has been extremely helpful especially when continued business relations with my distributors all over the world is a must.

I originally signed up for the Unlimited World subscription plan which at the time included three phone numbers that I could use along with the subscription. I chose a UK phone number for my partners in the UK, a US number for business relations in America, and finally a Japanese number so that when I was overseas my Japanese customers could still get in touch even if they didn't have Skype.

Well sometime last month I upgraded credit cards and what not for my business and went to my SKYPE account to update payment information. Due to my surprise it could not be done. I would have to cancel my subscription and start a new one for the new credit card, but this time the numbers were not included. I had to buy each one separately. This of course really pissed me off. I email the customer service at Skype only to be told sorry and that was that.

I was so pissed that after all the time I had spent at Skype I was going to get shafted for some new policy that shouldn't of mattered when all I wanted to do was update my account info.

Well low and behold I get an email from the Office of the President of Skype this morning. I almost thought it was a hoax email looking at the return email address, but turned out to be legit. Skype was going out of their way to help me, by giving me a free year subscription including the original 3 phone numbers I had signed up for. Just when I thought the world of customer service was coming to an end Skype redeems themselves as a customer caring organization.

This is by far the best example of making the paying customer happy and fixing a problem quick, fast and in a hurry.

I can honestly say I actually won't be leaving Skype for a long time. So any of yous who had your doubts with Skype customer service let me just say that if you take the time to let them know they will take the time to show you the best customer service still available today. And there is not a lot of places today that really understand the meaning of customer. But no doubt in my mind Skype knows best.